Customer Service

At Dylan Kendall your happiness is our happiness. Please contact us with any questions, comments or return issues.

Email: Customerservice@dylankendall.com

Phone: 323.683.8678

Fax: 323.967.2245
Want to work with us?

Dylan Kendall is currently looking for domestic and international distributors and agents. If you are an established distributor or agent and are interested in representing our collection, please contact dylan@dylankendall.com
Product Care

Dylan Kendall products are produced with care but because of the nature of balencing clay bodies on feet there may very periodically be irregularities in the shape of the item. We screen these items with care before shipping however some may be so slight as to not be noticed by us. Additionally we use a lead-free glaze which, again, periodically may lead to pinholes in the glaze. We also screen these items with care but occasionally there may be pinholes in the glaze.

All dinnerware and serving accessories meet FDA and Prop 65 requirements.

DISHWASHER USE

All Dylan Kendall items are dishwasher safe. We recommend using the low-energy/air-dry cycle and not overloading the dishwasher. Hand washing is recommended for decorative or oversized pieces.

MICROWAVE USE

After extensive testing of several product lines, Dylan Kendall has determined that certain collections may be used in the microwave. These items will be marked as such on the packaging and indicated on this website in the product details for those collections. These include the bowl, the creamer, the sugar bowl and the sugar packet caddy.

Thus, as with all products used in a microwave, please use the following precautions:

> Always use a pot holder or oven mitt when handling the product as item may get hot.

> Do not permit children to handle any product that has been heated in a microwave.

> Do not put any products into a microwave without food or liquid on or inside the piece.

> Allow item to cool before taking it out of the microwave.

OVEN USE

Dylan Kendall ceramics are not intended to be used in the oven. Please do not attempt to cook or bake an item in the bowl or any other piece.

THE VASE

The vase is fired to a lower temperature and as such is not intended to be used in the microwave or oven. Additionally, while the vase may be washed on gentle in the dishwasher to ensure the longevity of the item we recommend HAND WASHING ONLY.
Domestic Shipping

We ship using Fed Ex Smart Post which is a partnership between Fed Ex and the USPS. Typically Smart Post packages take a few days longer than Home or Ground (expect 6/7 days vs 4 days). If you need your package sooner please check Home or Ground when you check out to ensure that service is used.
International Shipping

We will always offer you the lowest shipping rates available but please contact us first before ordering! Also please not that you are responsible for import duties and taxes incurred on any order additional to shipping charges and that we are not responsible or liable for damages during shipping. International orders are ALL FINAL SALE.
Customer Satisfaction

At Dylan Kendall we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Returns/Exchanges

While we hope you truly love your Dylan Kendall items we understand that people change their minds. In the case that you would like to return an item, please contact us at info@dylankendall.com with returns in the subject line and we will the process the return upon receipt of the item. Note we only except returns of items in their original packaging which must be in good condition. All items may be sent back within 15 days of purchase. Please return the item in the original packaging. Shipping charges apply for ALL returns and exchanges and are your responsibility. Shipping charges to you are non-refundable.